Help Required With Remap 2.0t

[rickyroo]

Got My Edition 100 Veccy 2.0t Remapped At Chiupped Uk Last Week, Pushing Out 184.7 Before Remap, No Faults Or Problems At All Remap Done Told No Probs, The Guys Road Tested Said Ace Car No Pfobs, And Was Pushing Out 217.9bhp.
Honestly Couldn't Feel Any Gains. Took It To Superchips In Shrewsbury They Dnyo Tested It Only Pushing Out 187.4.
225 Quid For 2bhp. Nothing Wrong With Plugs As Changed For New And Gapped. Took It Back Yesterday Told No Faults Bring It Back Another Day. Personally Feel That Getting Pants Pulled Down And Robbed, Costing Me A Fortune In Aa Call Outs And Fuel As Car Is Becoming A Rubish Drive Since Mapping Done.
Carn't Even Beat My Mates 206gti, Thrashed Before.

If Can Get Money Back Heared Abbott Racing Do 2.0t Remapps As Saab Engine?

[Robbieben]

Speak to Duncan Re the 2.0T mate he knows it inside out :)

Go back to chipped UK ask for origional file to be re-loaded therefore putting car back to standard, get a refund too mate if your not happy. :)

[Robward27]

Ounds like a bum deal there fella.

[PIMM]

:cool: Did you get a receipt ?? That should confirm the work done.

[Bainie]

Have you spoken to them to ask for a refund and to put it back to standard yet ?

[rickyroo]

asked twice keeps putting me off, going their this morning let you know

[Bainie]

Spot on, very mixed feedback from chippeduk, seems to be good unless something goes wrong !!

[Gsi3.2]

Ricky.. yes Abbott do a map for the 2.0T SAAB engine.. as do BSR..

[Jayson]

This is a lie.
We spent half a day on your car and your plugs were gapped at 1.4mm instead of 0.9mm.
We took this car for a test drive and it was PERFECT !!!!

VERY VERY quick !!!

His only gripe was that the car was not as quick as his mates and that he raced an ST220 and didnt win it !!!!

We had another guy off this forum here at the time, ill get him to reply to you about how we kept him waiting for 2 hours (he was happy that we were working on this fellas car) whilst we worked on rickpoo`s car.

He didnt bring us a dyno run from superchips, in act he told us a completely different story, it was like a hand written dyno run, even this other fella laughed when we showed it him.

I have bent over backwards to help you, i have done everything and told you the next availible day i have i will get you in and you have absolutely no right to even insinuate i have treated you in any other way that first class.
I even spoke to you yesterday telling you i will try and shift my jobs today to try and get you in.

It was my sons 1st birthday yesterday yet i still spent time on the phone with you sorting out a date.

You may not be happy with your car but its perfect, you even told me that Opel had checked it and said it was perfect and then you went to a specialist who checked everything (apart from the plugs gapped 50% to big !!!!)

And what did i charge you for doing all this work on your car ?

Thats right.

£0.00.

[The Doc]

Ricky.. yes Abbott do a map for the 2.0T SAAB engine.. as do BSR..

Abbott are expensive but their quality is top notch. I had my Saab 2.3 Turbo to around 270bhp with them.

BSR are also exceptionally good. One benefit is it can be removed by yourself and uploaded by yourself.

[The Doc]

rickpoo`s

Not being funny, but calling your customers names no matter how awkward they are isn't going to help things or bring in more customers now.....

[Jayson]

What can i do ?
I spent half a day taking out his plugs then gapping them and then speaking on a sunday (my sons 1st birthday) and then trying to re-arange my workload for today just to help him.

Thats superb customer service and i would personally hope that this is what would be taken by potential customers and not someone moaning because there car is not as quick as there mates.

He didnt tell you the full story, it wasnt even close.
The car was test driven twice and drove perfectly, very perfectly (only tested after we fixed the plugs)

As i always say, tuning is never a fixed art, different cars can react differently but the only testiment to our work would be customer support and all i can say with my hand on heart is that it has been A1 throughout.

I have emailed the other lad from saturday to reply to this thread but here is his email to me after his 400 mile trip back home.

"Hiya again and thanks for remapping my vectra on Saturday. I had a good day out and the boys enjoyed playing football. Everything seems fine with the car. I may have a few more people interested on the same remap, they are asking me do you keep a copy of the original data incase they have a problem with the remap, and if vauxhall ever overite the remap would you put the remap back on. Also they are asking what remap is it, the diesal turbo remap or the EDC16 remap i can't tell them as i don't know myself..
Thanks
Steve"

[Cheeky_B]

My advice matey is to take it to PM, although you may feel your in the right and the customer is bang out of order, or visa versa, we don't know yet.

It aint a matter to discuss or argue on a public forum.

If the guy isn't telling the truth then I'm sure it will come out in the end.

[Jayson]

All i have done is reply to a post telling the truth, the whole truth and nothing but the truth.
Its horrid to make forum posts regarding such matters but of course i cant leave an open thread which is blatently incorrect.

[Green Growler]

I will leave this thread open for now, but only as long as it does not deteriorate any further.
I suggest this is sorted off the forum, we do not want to see a slanging match thank you very much.

How ever, I feel it is important our members can give honest feedback of any company or product they have used, whether it be good or bad.

[Jayson]

Customer has just been and we did a few tests prior to reverting the car back to standard,

We ran the car on the dyno using various tools to temps and ignition.

Here is the power run.

http://i22.photobucket.com/albums/b331/chippeduk/dynorun.jpg

We also wanted to make sure there were no flat spots so we did another check and here are them results.

http://i22.photobucket.com/albums/b331/chippeduk/mapcurve.jpg
Is it me being blind or can anyone else see a flat spot here ? I cant.

Now for superchips, they quote power up 36hp, we took it up further.

http://i22.photobucket.com/albums/b331/chippeduk/superchipsvectra.jpg

All tests done in front of customer with no electrics plugged into the car other than readers on the engine for data recovery.

We have spent 3 days working on this car, the end result was perfect, no flat spots and a superbly running engine, the customer wasnt happy so it is now back to standard and the customer refunded in full.

My only concern was the lies, it was not fair.

I feel i have done everything to help this customer out, i have treated hm with far greater respect than has ben showed to me.

[Bainie]

Do you have the graph after it went back to standard as a comparison ?

[The Doc]

Post up the lambda table as well Jayson be interesting to see that too.

[Jayson]

I didnt do a run after as i fealt i have done enough for the customer who didnt even say thank you as he left.

I will post up a lambda read in 5 mins.

[Jayson]

http://i22.photobucket.com/albums/b331/chippeduk/lambda.jpg

Perfect.

[Bainie]

An after run would have proved more, a calibration if you like to see the difference, playing devils advocate I know, but he could say your RR is optimistic, an after run would have proved the difference between the mapped and unmapped car on paper .

[Jayson]

We had done this the other day when we put the car on the dyno in standard form and then after it was mapped.
We proven then a gain of 31hp and 54Nm torque.

[Duncan]

Speak to Duncan Re the 2.0T mate he knows it inside out :) Cheers m8 :D, thanks for the volunteering! :) ;)

There are always two sides to a story - and sometimes what is said on a forum is not what is actually happening behind the scenes. So I'm not going to make any comments about this remap/situation as I've been party to none of it so have no basis to make any specific comments.
....the customer wasnt happy so it is now back to standard and the customer refunded in full.If that's the case, then great and there probably isn't much else to say (from either side) in this thread?
.....whilst we worked on rickpoo`s car.
Not being funny, but calling your customers names no matter how awkward they are isn't going to help things or bring in more customers now.....Gotta agree - calling your customers names while you're sorting out something they aren't happy with is highly unprofessional, not doing yourself any favours as well as somewhat childish!
Abbott are expensive but their quality is top notch. I had my Saab 2.3 Turbo to around 270bhp with them.

BSR are also exceptionally good. One benefit is it can be removed by yourself and uploaded by yourself.Yep - I can only reitterate that. Abbott are highly respected in the Saab tuning arena and do cover our engine. They do a remap - details here (http://www.abbottracing.com/2003/tuning/n9-3/engine/n9-3_eng_mgnt.htm).

For about another £100 you can get the BSR remap (also very higly respected) - what's so unique about this is that you get your own box of tricks that you use to flash the ECU with the remap, or revert back to standard (for servicing work etc.) Here's (http://forum.vectra-c.com/showthread.php?t=205) what I posted about it some time back. As you can see I'm very happy with it - and still am. It transformed the car's driveability - especially the mid-range. It's behaved impeccably and not had a single issue with it whatsoever, and it's been gone between remapped and standard a good number of times. It's not cheap, but it's an absolutely cracking product! :)

Edit: I had the car on a RR recently (one I'd used before last year) and I'd had an issue with a boost sensor sorted out since the run last year (new part under warranty) and got even better figures than in my previous run - now 217bhp and 249lbft. :)

HTH

D

[AJA]

Duncan - I think Rickpoo is a forum username mate. Jayson's not calling anyone any names.

[Jayson]

Some may think it "childish" I call it the truth.

You have to remember, I have done over 50 cars off this forum or through this forum and you get one problem and then the placibo effect takes grip and all of a sudden people are emailing and pm`ing others to say check your map etc etc.

One of my dealers went to a show yesterday and had 2 people drop out due to this, this is highly unfair, no one has had bad service from me at any point.
I will always do whatever i can for a customer.

You find any tuner who has 100% success rates and ill eat my hat (not physically)

The point is, tuning is not a given art, many factors come into play, often faults are found after tuning due to the very nature of what your doing.
Any fault on an engine will almost certainly be far more prominent after a remap.

[Jayson]

Duncan - I think Rickpoo is a forum username mate. Jayson's not calling anyone any names.

I wondered why people thought i was calling him names when i didnt realise i had :fear:

I would never do that intentionally, not even if i really wanted too.

[AJA]

One of my dealers went to a show yesterday and had 2 people drop out due to this, this is highly unfair, no one has had bad service from me at any point.

I was at this meet Jayson, and your guy looked like he knew what he was doing. Everyone that had the remap were over the moon anyway.

[Duncan]

We had another guy off this forum here at the time, ill get him to reply to you about how we kept him waiting for 2 hours (he was happy that we were working on this fellas car) whilst we worked on rickpoo`s car.
Duncan - I think Rickpoo is a forum username mate. Jayson's not calling anyone any names.No, that to me reads that another forum member (no name given - just referred to as 'another guy') was happy to wait two hours while Jayson worked on rickpoo's car - rickpoo being the owner of the car being discussed now and who's actual user name is rickyroo (bit difficult to put it down to a keyboard typo). There is another forum member called kitchpoo, but I don't think he's got anything to do with this. John (CDTi) also read it that way as well (and was the first to comment on it).

If we've both misunderstood something, (or it's down to bad wording by Jayson), then I'm happy to be corrected.
Some may think it "childish" I call it the truth.Nope - it's still childish. You can give your version of the events without resorting to calling your customers names. I haven't seen them resort to any name calling to justify that and your (as always) very aggressive response. As an owner of a business myself, I would never dream of calling any of my customers names - it is soooo unprofessional. Simple as that.

Anyway, I don't think there's anything further (constructively anyway) that can be said in this thread. I'm not going to close it - no need to and I'd get accused of 'having the last word' and not allowing any more replies - so it'll remain open for any additional constructive replies.

If rickyroo has had a refund and his car back to standard (maybe he can confirm both for us) then there really is nothing more I think can be said?

D

[AJA]

No, that to me reads that another forum member (no name given - just referred to as 'another guy') was happy to wait two hours while Jayson worked on rickpoo's car - rickpoo being the owner of the car being discussed now and who's actual user name is rickyroo (bit difficult to put it down to a keyboard typo). There is another forum member called kitchpoo, but I don't think he's got anything to do with this. John (CDTi) also read it that way as well (and was the first to comment on it).

OK I must be thinking of another member then. Maybe from a different forum. :)

[Jayson]

I assure you all if a typo is made it was out of error and not abuse.

I treated him with utmost respect throughout and my only issue is that he posted on the forum even though he was speaking with me.
If i was ignoring him then fine, but that was never the case.
Like i said, i spent ages on the phone yesterday during my sons birthday party just to make sure he was getting the best help i could offer.

The dyno plots have proven the quality of the work so im happy with the way i have dealt with this customer.

[Cheeky_B]

Where is his comments????? Has he dissapeared??

[rickyroo]

I would like to make a forum appology reagrding the comments I made regarding Chippeduk, they have supplied me with a 100% service second to none which jason is correct the product supllied was my personal concern as I felt it wasn't the gains I had been anticipated to recieve.
Their are 1000s of customers of chippeduk which are satisfied with their product rightfully so as they do offer an outstanding service for money.
The minority of customers like myself are unsatisfied, I think its down to my car or high expectations that has let me down.

I would like to thank Jason and chippeduk for the service he has provided and appologise for any concerns you have.
Rickyroo

[Jayson]

Well, thats fine by me and i`d like to put this behind us all and thank rickyroo for this comment.

[rickyroo]

Once again accept my apoologies.
I to would like to put this behind us.

[rushy]

I can understand why a man defends his business on an open forum like this. As word spreads and as many members here are also linked with other forums then the bad rep can transfer to 1000's of potential clients. I can only recall two bad threads concerning Chipped Uk but they stick in my mind! (Would be nice to see some good ones as I know they are out there) Talking about products is all fair and good on an open forum, but as you can see can lead to distrust of the product by those of us who are reading it.
Im glad that this has been resolved and hope people who started to read this thread get to see to outcome.

[rickyroo]

very true,
I used to be a high level technical manager for the mod a wise man of experience told me once.
True bisuness results are measured from the success of your failures, rarther than the success of your success.
He is correct.

[Bainie]

As a chef I have always gone with the addage, you are only as good as your last meal .. This is very true as mud sticks, and when people are happy they go away and say nothing, pi$$ someone off and it`s a different story.

I have seen quite a few threads on here complimenting the service of chippeduk as well to be fair ...

[mrwazzo]

I can only recall two bad threads concerning Chipped Uk but they stick in my mind! (Would be nice to see some good ones as I know they are out there)

Well ive had a map done at Chipped and have had no problems at all, the car is faster, revs up quicker, rev limiter moved up a little a healthy increase in BHP and a lovely flat torque "line". Best of all it proved its self at Santa Pod being 3 tenths faster than my previous best time, and even better if i dont drive with my foot down all the time (which is very hard to resist) it does about 40 miles more on a tank full. :clap:

[AJA]

Let's face it there's been a few cars that have not liked the 888 remap either. Not to mention all the differing problems with different tuning boxes.

I blame Vauxhall. ;)

[Jayson]

I think its more to do with the long life servicing regime.
It just doesnt work.
The problem being you dont feel a drop in power due to issues like the plugs as it happens over a long period then after the remap it is going to be made far worse as the engine needs these to be working in tip top condition.
This is what gives the impression that the remap will have caused issues when in fact it is mostly down to wear and tear or perishable replacement parts.

[AJA]

I think its more to do with the long life servicing regime.
It just doesnt work.
The problem being you dont feel a drop in power due to issues like the plugs as it happens over a long period then after the remap it is going to be made far worse as the engine needs these to be working in tip top condition.
This is what gives the impression that the remap will have caused issues when in fact it is mostly down to wear and tear or perishable replacement parts.


I blame Vauxhall

:flail: :flail: :flail:

[Jayson]

Well to be fair thats 100% correct, it is vauxhalls fault :)

They do it as they realise people are not paying the extortionate prices for servicing so they think that changing to long life servicing people will stomach the £1k bills if it is less often.

[Big Davie]

Well to be fair thats 100% correct, it is vauxhalls fault :)

They do it as they realise people are not paying the extortionate prices for servicing so they think that changing to long life servicing people will stomach the £1k bills if it is less often.

:clap: :clap: